For customer service and general inquiries:
For business partnerships and wholesale:
Customer Service (Mon-Fri, 8am-6pm):
Emergency Delivery Line (24/7):
Head Office:
123 Water Lane, London, EC1A 1BB
Opening Hours:
Monday-Friday: 9am-5pm
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Visit one of our offices across Great Britain
Quick answers to common inquiries
For most areas across Great Britain, we can usually arrange your first delivery within 2-3 business days after your order is confirmed. For urgent requirements, please contact our customer service team directly.
You can change or cancel your scheduled deliveries by contacting our customer service team at least 48 hours before your next delivery. Alternatively, registered customers can make changes through their online account.
Yes, we offer complimentary water tasting sessions for businesses considering our office water solutions. This allows you to sample our different water options before making a decision. Please contact our business team to arrange a session.
For our standard service, our delivery team will collect your empty bottles when they deliver your new order. Simply leave the empty bottles at your designated delivery spot. For special arrangements, please contact our customer service.