Welcome to Progedivor. These Terms of Service ("Terms") govern your access to and use of Progedivor's website, mobile application, and water delivery services (collectively, the "Services"). Please read these Terms carefully before using our Services.
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Services.
1.1. Agreement to Terms. By accessing or using our Services, you agree to be bound by these Terms and acknowledge that you have read and understood them.
1.2. Eligibility. You confirm that you are at least 18 years of age, or the age of legal majority in your jurisdiction, and capable of forming a binding contract with Progedivor.
1.3. Changes to Terms. We may update these Terms from time to time. We will notify you of any material changes by posting the updated Terms on our website and changing the "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms.
2.1. Account Creation. To use certain features of our Services, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
2.2. Account Responsibility. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account.
2.3. One Account per Person. Each person may maintain only one active account. Accounts registered by bots or automated methods are not permitted.
3.1. Service Description. Progedivor provides water delivery services to residential and commercial customers in Great Britain. Our services include regular scheduled deliveries and one-time deliveries of bottled water and related products.
3.2. Service Areas. Our delivery services are available in select areas within Great Britain. We reserve the right to modify, limit, or discontinue our service areas at any time.
3.3. Delivery Schedule. For scheduled deliveries, we will deliver your products during our regular business hours on your scheduled delivery day. We will make reasonable efforts to accommodate your preferred delivery time, but exact delivery times cannot be guaranteed.
3.4. Access Requirements. You are responsible for ensuring that our delivery personnel have safe and reasonable access to the delivery location. If we are unable to complete a delivery due to lack of access or safety concerns, we may charge a redelivery fee.
3.5. Product Availability. All products are subject to availability. We reserve the right to substitute a product of equal or greater value if your selected product is unavailable.
4.1. Ordering. You may place orders through our website, mobile application, or customer service. All orders are subject to acceptance by us.
4.2. Pricing. All prices are in British Pounds (GBP) and are inclusive of applicable taxes. Prices are subject to change without notice. The price charged for a product will be the price in effect at the time your order is placed.
4.3. Payment Methods. We accept various payment methods as indicated on our website. By providing a payment method, you represent that you are authorized to use the payment method and authorize us to charge your payment method for all orders placed.
4.4. Billing. For subscription services, you will be billed in advance on a recurring basis according to your selected billing cycle. You authorize us to charge your payment method for the subscription price and any applicable taxes and fees.
4.5. Late Payments. If your payment is not received by the due date, we may suspend your service until payment is received, and a late fee may be applied.
5.1. Subscription Terms. Our water delivery subscriptions continue until cancelled. You may modify or cancel your subscription at any time through your account settings or by contacting customer service.
5.2. Cancellation Process. To cancel a subscription, you must submit your cancellation request at least 3 business days before your next scheduled delivery. Any cancellation request received after this time may not take effect until after your next scheduled delivery.
5.3. Refunds. We may provide refunds in accordance with our Refund Policy, which can be found on our website.
6.1. Quality Guarantee. We stand behind the quality of our products. If you are not satisfied with the quality of a product, please contact us within 48 hours of delivery.
6.2. Return Process. To return a product, please contact our customer service to arrange for pickup. Products must be returned in their original condition and packaging.
6.3. Damaged or Incorrect Products. If you receive a damaged or incorrect product, please contact us within 48 hours of delivery, and we will arrange for a replacement or refund.
7.1. Dispenser Rental. We may offer water dispenser rentals as part of our services. Rental equipment remains the property of Progedivor.
7.2. Customer Responsibility. You are responsible for maintaining rental equipment in good condition and for any damage beyond normal wear and tear.
7.3. Maintenance. We will provide regular maintenance for rental equipment as part of your service agreement. Please contact us if you experience any issues with your equipment.
7.4. Return of Equipment. Upon termination of your service, you must return all rental equipment in good condition. Failure to return equipment may result in additional charges.
8.1. Prohibited Conduct. In connection with your use of the Services, you agree not to:
8.2. Compliance with Laws. You agree to comply with all applicable laws, regulations, and industry standards when using our Services.
9.1. Ownership. The Services, including all content, features, and functionality, are owned by Progedivor, its licensors, or other providers and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
9.2. Limited License. We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services for your personal, non-commercial use, subject to these Terms.
9.3. Restrictions. You may not:
10.1. Privacy Policy. Our Privacy Policy describes how we collect, use, and disclose information about you. By using the Services, you consent to the collection, use, and disclosure of information as described in our Privacy Policy.
11.1. Disclaimer of Warranties. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
11.2. Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PROGEDIVOR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (III) ANY CONTENT OBTAINED FROM THE SERVICES; AND (IV) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.
11.3. Exclusions. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Therefore, some of the above limitations in this section may not apply to you.
12.1. Indemnity. You agree to defend, indemnify, and hold harmless Progedivor, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services.
13.1. Termination by You. You may terminate your account and subscription at any time by following the instructions on our website or by contacting customer service.
13.2. Termination by Us. We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
13.3. Effect of Termination. Upon termination, your right to use the Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
14.1. Governing Law. These Terms and your use of the Services shall be governed by and construed in accordance with the laws of England and Wales, without giving effect to any choice or conflict of law provision.
14.2. Dispute Resolution. Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Services shall be instituted exclusively in the courts of England and Wales, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your country of residence or any other relevant country.
14.3. Waiver. No waiver of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
14.4. Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, such provision shall be modified to reflect the parties' intention or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
14.5. Assignment. These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you without our prior written consent, but may be assigned by us without restriction.
14.6. Entire Agreement. These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and Progedivor concerning the Services.
15.1. Contact Us. If you have any questions about these Terms, please contact us at:
Progedivor Water Delivery
123 Water Lane
London, EC1A 1BB
United Kingdom
Email: [email protected]
Phone: 020 7946 0825